Terms & Conditions

Effective Date: August 15, 2025

1. Introduction

This document outlines the Terms & Conditions ("Terms") under whichCustomer Support 24/7 ("we", "us", "our") offers appliance repair services for Bosch brand appliances in Mumbai ("Services"). By using our Services or visiting our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

2. Scope of Services

We specialize in repairing Bosch washing machines, refrigerators, microwaves, air conditioners, dishwashers, dryers, and other appliances that are out-of-warranty. Services include onsite inspection, diagnostics, and repair using genuine parts when available.

3. Usage of the Site

Our website contents—including brand names, images, and logos—are for informational purposes and represent our independent service capabilities. We are not affiliated with or endorsed by Bosch.

4. Appointments and Service Delivery

Requests via phone or website will be scheduled for service at a mutually agreed time. Same-day diagnosis and doorstep inspection are offered when feasible, based on technician availability and your location.

5. Pricing and Payment

Service fees will be communicated prior to work commencement. You agree to pay all charges upon completion. Prices may vary based on the appliance type, required repair, and parts used.

6. Warranty Disclaimer and Liability Limitation

  • Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.
  • We explicitly disclaim any implied warranties including merchantability, fitness for purpose, and non-infringement.
  • We are not liable for indirect, incidental, special, or consequential damages arising from the use of our services or delays in service delivery.

7. Customer Obligations

  • Provide accurate contact details and address.
  • Allow access to appliances in a safe working environment.
  • Authorize repairs and accept associated costs before work begins.

8. Third-Party Parts

Whenever possible, we use genuine Bosch parts or approved equivalents. However, genuine parts may not always be available due to supply constraints.

9. Changes to Terms

We reserve the right to modify these Terms at any time by updating this page. Any significant changes will be notified via our website or directly communicated to customers.

10. Indemnification

You agree to indemnify, defend and hold us harmless from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your use of our Services or breach of these Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising hereunder will be subject to the exclusive jurisdiction of courts located in Mumbai.

12. Contact Us

For appointments, support, or queries, call our toll-free number:1800 833 7255.