Privacy Policy

Effective Date: August 16, 2025

1. Introduction

This Privacy Policy describes how Customer Support 24/7 (“we,” “us,” or “our”) collects, uses, discloses, and protects personal data gathered via customersupport24hrs.in or our customer support interactions in Mumbai. We are an independent appliance repair service and are not affiliated with Bosch.

2. Personal Data We Collect

We collect the following information:

Contact information: Name, phone number, and address provided during service requests.
Service details: Appliance type, model, issue description, preferred appointment time, service location.
Communication logs: Call history and notes between you and our support team.
Technical data (automatic): IP address, browser/device details, visited pages, timestamps for analytics and security.

3. How We Use Your Information

To schedule, manage, and deliver appliance repair services.
To communicate service updates and respond to enquiries.
To enhance website functionality, user experience, and secure our systems.
To comply with legal obligations and enforce our terms of service.

4. Sharing of Personal Data

Technicians/service partners: To fulfill service requests.
Service providers: Hosting, analytics, customer support tools, or call handling—each bound by confidentiality agreements.
Legal authorities: If required by law or in emergency situations to protect rights or safety.

5. Cookies & Analytics

We may use essential cookies for core functionality and optional analytics cookies to monitor site usage. You can manage cookies via your browser settings. Third-party analytics providers may also process pseudonymous data through their own cookies.

6. Data Retention

We retain personal information only as long as required to provide services, comply with legal obligations, resolve disputes, or enforce policies. Service logs and call records may be retained for a reasonable duration for customer support purposes.

7. Security

We employ reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your jurisdiction, including under India’s Digital Personal Data Protection Act, 2023, you may have rights to access, correct, delete your personal data, withdraw consent, or raise grievances.

9. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors under 18.

10. International Data Transfers

Your information may be processed in servers outside India through third-party cloud or service providers, always with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The “Effective Date” at the top reflects the latest version.

12. Contact & Grievance Redressal

For any questions or concerns, please contact:

Customer Support 24/7
Phone: 1800 833 7255
Email: privacy@customersupport24hrs.in
Working Hours: 09:00–18:00 IST, Mon–Sat

If unresolved, grievances may be escalated to India's Data Protection Board under applicable law.